55xx Privacy Policy: How We Handle Your Account Data
This page sets out how 55xx collects, uses and protects the information linked to your account — including transaction records associated with Raast, Bank Transfer and Debit Card. Your data belongs to you, and we have written this policy so you can read it clearly, ask questions about it and act on the choices it gives you.
Account data handled with care
Raast, Bank Transfer, Debit Card transaction records kept securely
Your right to review and correct your information
Contact path available for all data queries
POLICY POSTURE
What This Privacy Policy Covers at 55xx
When you open an account with 55xx, we collect the details you provide during registration — your name, contact information and the payment method you link to your wallet. Where you use Raast, Bank Transfer or Debit Card for account transactions, we record the method used and the transaction reference so your wallet history stays accurate and verifiable. We do not sell this information to third parties. We hold your data only for as long as your account is active or as local legal requirements direct us to retain records. Cookies are used on this site to keep your session running and to remember display preferences; you can adjust cookie settings through your browser at any time. Our data handling practices apply to accounts accessed from regions where local law permits use of this platform. If you access the platform from a location where local law restricts or prohibits it, this policy still applies to any data we hold about you, and your rights under it remain available to exercise. For any question about how your data is held, the contact paths at the bottom of this page are the right starting point.
Raast
Transaction references tied to Raast payments are stored in your account wallet history and visible after login.
Bank Transfer
Bank Transfer records are retained as part of your account transaction log for the period required by applicable local regulations.
Debit Card
Debit Card payment data is handled according to standard card-processing data requirements; we do not store full card numbers on our servers.
Cookie Records
Session and preference cookies are logged per visit; adjust or clear them through your browser settings at any time without losing your account.
POLICY BOUNDARIES
Where This Policy Applies and Where It Stops
Not every part of your experience on 55xx falls under a single policy document. This section draws a clear line between what our Privacy Policy covers directly and what sits outside its scope — so you know exactly where to look when a question comes up about your account, a transaction or a third-party service you may have used alongside 55xx.
Account Access
Any data collected when you log in, update your profile or change your account settings falls fully within this policy. That includes device identifiers and session data captured during your authenticated visits.
Transactions
Payment records linked to Raast, Bank Transfer or Debit Card sit within scope. We hold the method type and reference; card-network or banking processors may hold additional data under their own separate policies.
Site Content
Data about which game categories you browse — slots, live casino, table games — is collected as usage data covered here. It is used to keep session state and is not shared with studios such as Microgaming, Habanero, CQ9 or Bigtime Gaming as personal profile data.
Third-Party Services
If you follow a link from 55xx to an external service, that service operates under its own privacy terms entirely. We do not control, access or hold data collected by third parties once you have left our platform.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
This policy is not a passive document — it gives you concrete steps to take control of your account data. You can review the personal details we hold by going to the account settings section after login; the fields shown there reflect exactly what is on record. If something is incorrect — a name spelling, a contact number, a linked payment method — you can edit it directly in the same section, or raise a correction request through our support channel if the field is not editable from your side. Transaction records, including those tied to Raast or Bank Transfer, are visible in your wallet history tab and can be referenced when raising any query about your account. If you want to understand what specific data we hold beyond what is visible in your account dashboard, you can submit a data query to us through the contact path listed in this page. We aim to respond to data queries within the timeframe required by applicable local regulations.
Review Your Records
Log in and open account settings to see the personal details and payment method entries currently held against your profile.
Correct Account Details
Edit editable fields directly in account settings; for locked fields, raise a correction request through the support channel listed on this page.
Raise a Data Query
If you want to know what data we hold beyond your visible account dashboard, contact us using the privacy query path — we will respond within the regulatory timeframe.
Request Account Support
For any data concern tied to a transaction record — Raast, Bank Transfer or Debit Card — reference your wallet history entry and contact support with the transaction reference number.
POLICY CONTACT PATHS
How to Reach Us About This Privacy Policy
Three contact paths are available for privacy-related questions. Each one is suited to a different kind of query — from a quick account correction to a formal data request. Choose the path that matches what you need.
Email — Data Queries
Send a detailed privacy or data query to our support email. Include your registered contact details and a brief description of the data question so we can locate your account records promptly.
Live Chat — Account Corrections
Use live chat for faster account-level corrections — a name update, a linked payment method question or a wallet record query. The chat window is accessible from the account dashboard after login.
Account Dashboard — Self-Service
Many data actions do not require contacting us at all. Log in, open account settings and review or edit the information held there before escalating to a formal query channel.
HOW WE HANDLE DATA
Our Data Practices: What You Can Check
Our approach to data handling is built around four areas that affect your account directly. Each one is described below so you can verify the practice against what you see in your account rather than taking a statement at face value.
Cookie Handling
We use session and preference cookies to keep your account state between pages. Adjust or clear them in your browser settings; clearing them logs you out but does not delete your account or wallet data.
Account Security
Access to your account data is protected by your login credentials. We do not share your login or payment method details with game studios including Microgaming, Habanero, CQ9 or Bigtime Gaming.
Data Retention
We retain your account and transaction data for the period required by local regulations and for as long as your account remains open. After closure, retention follows the applicable local legal requirement.
Policy Changes
If this policy is updated, the revised version will be posted on this page. The current version is always what applies to your account. Check this page after any notification you receive about a policy update.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
These are the questions we receive most often about how 55xx handles account data, transaction records and your rights under this policy. Each answer points to the specific step or location in your account where you can verify the information directly.
What personal data does 55xx collect when I open an account?
We collect the details you enter during registration — name, contact information and the payment method you link to your wallet. If you use Raast, Bank Transfer or Debit Card, we record the method type and transaction reference. We do not collect more than what is needed to operate your account.
Where can I see the data 55xx holds about me?
Log in and open your account settings page. The personal details and linked payment method entries we hold are shown there. Your transaction history — including Raast and Bank Transfer records — is visible in the wallet history tab. If you need records beyond what is shown, contact us through the privacy query path on this page.
Can I correct wrong information on my account?
Yes. Editable fields in account settings can be updated directly after login. For fields that are locked — such as a registered name or contact number — raise a correction request through live chat or the support email listed on this page, and we will update it after verifying your identity through the steps shown in your account.
Does 55xx share my data with game studios like Microgaming or Habanero?
No. Game studios including Microgaming, Habanero, CQ9 and Bigtime Gaming supply game content to our lobby. We do not pass your personal account details or payment method information to them. They receive only the session data needed to load and run game titles in your browser.
How long does 55xx keep my account and transaction data?
We keep your data for as long as your account is active and for the period required by applicable local regulations after account closure. The exact retention period depends on local law in your eligible region. If you want to know the retention period that applies to your account specifically, contact us through the email path listed on this page.
How do I submit a formal privacy or data query to 55xx?
Use the support email listed in the contact section of this page. Include your registered contact details and describe the data question clearly — for example, which records you want to review or what correction you need. We will respond within the timeframe required by applicable local regulations.
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