These terms set out how your 55xx account works — what we commit to, what you agree to, and where these rules apply based on local law and eligible regions. Before you open an account or use any part of the platform, read through each section so you know exactly where you stand.
Applies to all account holders
Covers Raast, Bank Transfer & Debit Card transactions
Subject to local law and eligible regions
Updated terms shown in your account dashboard after login
POLICY FOUNDATION
How These Terms Govern Your Account
When you create an account on 55xx, you enter into an agreement with us on the basis of these terms. Every action you take — opening a session, making a transaction, accessing game content from studios like Microgaming, Habanero, CQ9 or Bigtime Gaming, or reaching our support team — falls within the scope of this agreement. We reserve the right to update these terms; when we do, the revised version becomes effective from the date it is published in your account dashboard after login. Continuing to use your account after an update means you accept the revised terms. Transactions processed via Raast, Bank Transfer or Debit Card are subject to the limits and verification steps shown in your account at the time of each transaction. We do not apply terms retroactively to completed transactions already recorded in your wallet history. If any clause in these terms is found to be unenforceable under applicable law, the remaining clauses continue to apply. Access to 55xx and the rights described in these terms depend on local law and are available only where local law permits. If you are in a region where access is restricted, these terms do not create an entitlement to use the platform.
Raast
Bank Transfer
Debit Card
Account dashboard
Wallet history
INSIDE VS OUTSIDE
What Falls Inside and Outside This Policy
Not every activity connected to your 55xx account is covered in the same way. Understanding what this policy applies to — and what sits outside it — helps you know where to direct questions and what rules apply in each situation.
Account Access
Login, registration, session management and account verification steps are fully within scope. Any action tied directly to your 55xx account credentials falls here, including password changes and wallet access.
Transactions
Deposits and withdrawals processed via Raast, Bank Transfer or Debit Card are covered. The limits, verification requirements and records for each transaction are shown in your account at the time you initiate it.
Site Content
Game content delivered by Microgaming, Habanero, CQ9 and Bigtime Gaming is accessible through the platform subject to these terms. The availability of individual titles in your region depends on local law.
Third-Party Services
External payment processors, network providers and any service not operated directly by 55xx are outside the scope of these terms. Their own policies apply. We cannot accept responsibility for third-party terms or service interruptions.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
These terms are not one-sided. You have concrete actions available to you at any point during your time as an account holder. Your full transaction history — every deposit and withdrawal recorded against your Raast, Bank Transfer or Debit Card — is visible in your wallet section after login; you do not need to contact support to access those records. If your account details are incorrect, you can update them directly from the account settings page by following the fields and verification instructions shown there. Where you believe a transaction has been processed in error, you can raise a formal question through our support channel, and we will review the wallet record against our system logs. Any request to close your account or correct information held about you should be submitted through the contact route in the support section of the platform. We aim to respond to account queries within the timeframe shown when you submit your request. Nothing in these terms removes your ability to ask questions, request clarification or seek a review of a decision we have made about your account.
Review Your Records
Your wallet section shows a complete log of all transactions. Each entry includes the method used — Raast, Bank Transfer or Debit Card — and the status at time of processing.
Correct Account Details
Go to account settings after login and follow the fields shown. Verification instructions are displayed inline. You do not need to raise a support ticket for standard detail corrections.
Raise a Query
If something in your account does not match what you expected, submit a query through the support channel. Reference your transaction ID from wallet history so we can locate the record quickly.
Request Account Review
To request a formal review of any account decision, use the contact path in the support section. Include the date of the action in question and any reference numbers visible in your dashboard.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If these terms raise questions or you need to act on a right described here, the routes below connect you directly to the team handling account and policy matters. Each channel is monitored; response timeframes are shown when you make contact.
Live Chat Support
Open the chat widget from your account dashboard to reach us with a terms or account question. Have your account reference ready so we can pull your records without delay.
Email Policy Queries
For written queries about these terms — including requests to correct information or close an account — use the email address listed in the contact section of your account dashboard after login.
Account Help Centre
The help centre within your account covers common policy questions with step-by-step paths for wallet queries, transaction disputes and account corrections. Check there first before raising a formal ticket.
HOW WE HANDLE THIS
Data Handling, Cookies and Account Security Under These Terms
Your account security and the data associated with it are managed according to the practices described in this section. We collect only what is necessary to operate your account, process transactions via Raast, Bank Transfer or Debit Card, and respond to your support queries. Cookies are used to keep your session active and to remember your account preferences; you can review and adjust cookie settings from your browser at any time. Account data is retained for as long as your account is active and for a further period required by applicable record-keeping obligations. If you close your account, the retention period and the process for requesting data removal are set out in the privacy notice linked from your account dashboard.
Data Collection
We collect account registration details, transaction records and session data. This is used to operate your account and process transactions. We do not collect more than what the account function requires, and your data is not shared with studios for payment processing.
Cookie Use
Cookies keep your account session active and store your display preferences. You can see which cookies are active and adjust them from your browser settings at any time without affecting your account login.
Account Security
Access to your account is controlled by the credentials you set at registration. If you suspect unauthorised access, change your password immediately via account settings and contact us through the chat or email route listed in the support section.
Who to Contact
For data corrections, retention queries or requests to remove information, use the email address in your account dashboard. Include your account reference and a description of the specific record you are asking about.
TERMS FAQ
Common Questions About These Terms
These questions cover what account holders most commonly ask when reading through the terms. If your question is not answered here, use the support routes in the section above.
Do these terms apply to me if I access 55xx from Pakistan?
Access and the rights described in these terms depend on local law and are available only where local law permits. If you are in an eligible region and open an account, these terms apply from the moment your registration is confirmed. Check your account dashboard for the version currently in effect.
What happens if 55xx updates these terms?
When we update the terms, the revised version is published and the effective date is noted in your account dashboard after login. Continuing to use your account after that date means you accept the update. We do not apply revised terms to transactions already completed before the effective date.
Can I see a record of all my transactions under my account?
Yes. Your wallet section shows a complete log of every deposit and withdrawal, including the method used — Raast, Bank Transfer or Debit Card — and the status at the time of processing. You can access this log at any time after login without contacting support.
How do I correct incorrect details on my account?
Go to account settings after login and follow the fields and verification instructions shown there. Most standard corrections can be completed without raising a support ticket. For corrections that require document verification, the account settings page will direct you to the relevant step.
What should I do if I think a transaction was processed in error?
Locate the transaction in your wallet history and note the transaction ID and date. Then raise a query through our live chat or email support channel. Provide the transaction ID so we can match the record in our system and review it against your wallet log.
How long is my account data kept after I close my account?
Account data is held for as long as your account is active and for a further period required by applicable record-keeping rules. The exact retention period and the process for requesting removal are set out in the privacy notice linked from your account dashboard after login.
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